Education Policy
LG Tooth Supply Training Terms & Conditions
By booking any training (1:1, group, or online) with LG Tooth Supply, you agree to these terms under UK law. We comply with the Consumer Rights Act 2015 and take pride in fair policies.
Cancellations & Rescheduling
You may cancel in-person training within 24 hours of booking for a full refund (excluding online courses). After this cooling-off period, your 50% deposit is non-refundable as it reserves your place and covers your made-to-order kit. Once training begins, no refunds are available if you choose to leave early. Refunds take up to 30 days to process.
Online Training
Our digital courses provide instant access to all materials, so we cannot offer refunds. This includes all payment plans (like Klarna). Kits are made specifically for each order and are non-returnable.
Our Cancellation Rights
We may cancel your training if you:
Break our safety rules
Arrive ill, unprepared, or under the influence
Don't meet minimum group numbers (for group courses)
Illness & Emergencies
If you're unwell, notify us immediately. We'll happily reschedule your training at no extra cost. If new dates aren't possible, we'll transfer you to our online course. For major disruptions like pandemics or extreme weather, we'll reschedule but can't offer refunds as kits are made-to-order.
Requirements
Strictly 18+ only (no exceptions)
No guests or children permitted
Photo ID required at in-person sessions
Your Training Kit
Contains professional-grade materials that are non-returnable once opened for hygiene reasons. All single-use tools must never be reused.
Legal Protection
Our course content is copyrighted - sharing may lead to legal action
You must obtain professional insurance before practising
We're not liable for how you use your training
False negative reviews may result in revoked certification + legal costs
Payments
Deposits are non-refundable after 24 hours
Full balance due 14 days before training
Unpaid invoices will automatically cancel your booking
LG Tooth Supply Training Terms & Conditions
By enrolling in any LG Tooth Supply course (1:1, group, or online), you agree to these terms. We comply with UK Consumer Rights Act 2015. While fees are generally non-refundable, exceptional cases may be considered by our Managing Director.
Cancellations & Refunds
You may cancel in-person training within 48 hours for a full refund. After this period, deposits are non-refundable as they secure your spot and cover kit costs. Cancellations made more than 10 days before training lose 50% of fees; within 48 hours forfeit 100%. Online courses are non-refundable as access is immediate.
Our Rights
We may cancel training if students act unsafely, breach policies, or fail to meet hygiene standards. In cases of illness or COVID-19 restrictions, we'll reschedule or transfer you to online training at no extra cost.
Student Requirements
• Strictly 18+ (no exceptions)
• No guests/children permitted
• Photo ID required at in-person sessions
• 24-hour notice required for illness-related rescheduling
Materials & Conduct
Your kit contains professional-grade materials that are non-returnable for hygiene reasons. Course content is copyrighted - sharing triggers £5,000 penalties and legal action under UK law. Negative false reviews may result in revoked certification.
Disputes
Any issues must be submitted in writing within 14 days. Unresolved matters go to UK Small Business Commissioner mediation before legal action. Fraudulent payment disputes incur £250 fees and may be reported to CIFAS.
Certification
Valid only when:
You maintain professional insurance
Use approved suppliers
Have no outstanding disputes